Troubleshooting StepsIf the pairing fails, make sure you have signed in to the Google TV account on your SONY TV, then repeat the previous pairing steps. Make sure new batteries are inserted.Instructions of PairingPlease follow the following steps to pair this remote before using the voice search. Navigate to Settings -> Remotes & Accessories -> Remote Control -> Connect A New Remote. To initiate the pairing process, press and hold the "VOL -" button while simultaneously pressing the "Mic" button for 3-5 seconds.Advanced Voice ControlWith its advanced chip, this remote offers precise Bluetooth voice control from a long distance. Please make sure following the user manual to pair this remote before using the bluetooth voice function.1-Year Full WarrantyWe offer a 1-year full warranty to ensure your complete satisfaction with your purchase. If you need any product support, please navigate to your order in the order history, clicking "View order details" and "Ask Product Question"Four Streaming HotKeysQuick access to the four most popular streaming channels, including Netflix, Youtube, Video, and Disney Plus with just one click for convenient viewing. In comparison, other replacement SONY remotes usually only have two hotkeys. Note: Due to the light and screen setting difference, the item's color may be slightly different from the pictures. Please allow slight dimension difference due to different manual measurement.